This Privacy Policy explains how JKG Bio Science Pvt. Ltd. (“JKG BioScience”, “we”, “us”) collects, uses, shares and protects personal data when you visit jkgbioscience.com or contact us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
1. Who we are
JKG Bio Science Pvt. Ltd., registered office: 6D MIG DDA Flats, Shivam Enclave, Delhi 110032; administrative office: 203-205 Devika Tower, Chander Nagar, Ghaziabad 201011. Email: info@jkgbioscience.com. Phone: +91 99682 35954.
2. Personal data we collect
- Information you give us through our quote, application, service and tender forms, by email or phone: name, institution, department, designation, email address, phone number, city and state, details of your enquiry, and any files you upload.
- Technical data collected automatically when you use the website, such as IP address, browser type, pages visited and time spent, through server logs and, where enabled, cookies and analytics tools.
- Communications such as emails and records of our correspondence with you.
3. How we use your data
- To respond to your enquiry and prepare quotations, recommendations and documents.
- To provide installation, maintenance, repair and other services.
- To send you confirmations and information you have requested.
- To maintain records required for accounting, tenders and legal compliance.
- To understand how our website is used and improve it.
- To protect our website and users against spam, fraud and misuse.
4. Legal basis and consent
We process personal data you submit with your consent, which you give when you tick the consent box on our forms, and for legitimate uses permitted by law, such as performing a contract or meeting legal obligations. You may withdraw consent at any time by writing to us; this does not affect processing already carried out.
5. Sharing your data
We do not sell personal data. We share it only where needed: with manufacturers and technology partners when this is necessary to prepare a quotation, supply equipment or provide service; with service providers that host our website and email (for example, our hosting provider); with professional advisers; and with authorities where the law requires it. These parties may use the data only for the stated purpose.
6. Cookies and analytics
Our website uses cookies that are needed for it to work. Where we enable analytics or advertising tools, such as Google Analytics or Google Ads conversion tracking, they may set cookies to measure visits and enquiries. Spam protection services such as Google reCAPTCHA may also process technical data. You can control cookies through your browser settings.
7. Data retention
We keep personal data only as long as needed for the purposes above, including any period required by law for accounting, tax or contractual records, and then delete or anonymise it.
8. Data security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. Your rights
Subject to applicable law, you may request access to a summary of your personal data, its correction, completion or erasure, withdraw consent, nominate another person to exercise your rights, and seek redressal of grievances. To make a request, email info@jkgbioscience.com. We will respond within the time required by law.
10. Grievance contact
For any concern about how we handle personal data, contact our grievance officer at info@jkgbioscience.com or write to our administrative office. If you are not satisfied with our response, you may approach the Data Protection Board of India.
11. Children
Our website and services are intended for research professionals and institutions. We do not knowingly collect personal data from children.
12. Links to other websites
Our website links to manufacturer and partner websites. Their privacy practices are governed by their own policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.